Patients’ use and views of real-time feedback technology in general practice

Christine Wright, Antoinette Davey, Natasha Elmore, Mary Carter, Luke Mounce, Edward Wilson, Jennifer Burt, Martin Roland & John Campbell
Background: There is growing interest in real-time feedback (RTF), which involves collecting and summarising information about patient experience at the point-of-care with the aim of informing service improvement. Objective: To investigate the feasibility and acceptability of RTF in UK general practice. Design: Exploratory randomised trial. Setting/Participants: Ten general practices in South-West England and Cambridgeshire. All patients attending surgeries were eligible to provide RTF. Intervention: Touch-screens were installed in waiting areas for 12 weeks with practice...
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