Coordinating service provision in dynamic service settings: a position practice relations perspectiveA Aristidou & Michael Barrett
How is continuity of service provision supported in dynamic service settings (DSS) when interactions span space and time, and are being increasingly infused by technology? We explored this question through our eighteen-month qualitative study of the DSS of UK mental health. We found that the pattern of interaction that emerges is constantly reconfigured through processes of spanning time, stretching space and through distributed agency. Further, we found that service provision does not only occur among...
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